Shipping & Return Policy
Last updated: April 17, 2020
Our fulfillment team typically ships Monday through Friday. We make every effort to process and ship your order within 1 business day of receipt. Shipping rates are calculated by the carriers, and are based on the weight and size of your order as well as the distance to be shipped. Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order is placed. We are not responsible for delayed, lost, or stolen packages. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.
We currently only ship to the Continental United States. We offer shipping through USPS and UPS. You can select your preferred carrier and service speed at checkout. We also offer in-store pick-up if you are conveniently located in the Marin Bay Area.
ONLINE RETURN POLICY
Qualifying items may be returned within 14 days from the date of delivery for a complete refund (less shipping costs) to the same card on which they were purchased. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing firstname.lastname@example.org or calling within 3 days of delivery. All returns must be in their original condition and accompanied by a copy of the invoice included with the original shipment. Purchases of sale merchandise are considered FINAL SALE. All returns must be sent via UPS, Fedex, or USPS to:
101 Corte Madera Town Center
Corte Madera, CA 94925
We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return. Feel free to email us at email@example.com with any questions about returns.
Items not eligible for return:
Food (candy, oils, teas, etc)
Holiday Seasonal (Valentine’s, Halloween, Christmas, etc)
If opened or factory seals broken, the following items are not eligible for return:
Lotions and creams
Soaps (bars and liquid)
Scented candles which come sealed
IN-STORE RETURN POLICY
Purchases made in our retail store qualify for an exchange of store credit only for full-price merchandise returned within 30 days with receipt. No refunds. Purchases are final on sale merchandise. Store credit must be redeemed at location where issued.